FAQS

  • CAN I BUY PRODUCTS DIRECTLY FROM THE WEBSITE IF I'M LIVING IN USA, REST OF WORLD OR EUROPE?

    No, all orders must be placed with one of our specialist retailers. For more information and to find the retailers closest to you, please visit the “Where to Buy” section on our website.

  • WHAT DO THE CARE CODES ON YOUR WEBSITE STAND FOR?

    A full list of the fabric care codes used on our fabrics can be found

  • WHAT DO THE DIFFERENT ‘PATTERN MATCHES’ MEAN?

    Half Drop’ repeat is where every other horizontal repeat (from side to side) is dropped down one half of its length, i.e. the design repeats itself on the diagonal rather than the horizontal straight Match’ is where the pattern repeats across the roll and is positioned at the same place at each selvage.

  • WHAT DOES RAILROADED MEAN?

    The term ‘railroaded’ refers to the orientation of the fabric’s pattern as it is woven on the fabric roll.

    Regular fabric: The design is orientated to run along the length of the fabric and is the correct way as it comes off the roll.

    Railroaded fabric: The design is orientated to run along the length of the fabric (selvedge to selvedge) so that you must turn the roll 90 degrees to show the design running the correct way. The width of the fabric is then used for the drop.

    Please see the following drawing for a visual example:

  • WHAT DOES MARTINDALE MEAN?

    The Martindale is also known as the Rub Test, which is a test used to simulate abrasion. This is recorded as a figure based on set breakdown criteria and recorded on a scale ie: 20,000 General Domestic, 25,000 Heavy Domestic, 30,000 General Contract, and 40,000 Severe Contract.

  • CAN I RETURN MY UNWANTED ROLLS OF FABRIC?

    Please contact the retailer from whom you purchased the goods for more details regarding the returns policy please check our return policy on the website

  • IF SAMPLES ARE OUT OF STOCK WHAT SHOULD I DO AND HOW DO I KNOW WHEN THEY WILL BE AVAILABLE?

    Our Customer Service department can look into expected times for you

  • WHY DOESN'T THE COLOUR ON THE WEBSITE EXACTLY MATCH THE COLOUR OF THE PRODUCT?

    We strive to make sure the colours shown both online and in our brochures are as close as possible to the finished product, however it is not always possible to get an exact colour match. Deviations in colour can sometimes occur during the photography process or due to variances in computer screen display settings. We advise customers to see the product in person or order a sample (where possible) in order to ensure satisfaction with the product.

Verified by MonsterInsights