GENERAL INFORMATION Wovetex mills is a wholesaler. All customers must have an account number in order to place reserves or orders. Prices: All prices listed herein are subject to change without notice. Canadian customers will be billed in Canadian dollars and India customers will be billed in Indian Rupees. Canadian customers all orders are FOB Mississauga, Ontario, Canada Canadian customers: Minimum order quantity is two yard on fabric, in minimum ½ yard increments. Orders placed in meters will be converted to yards and rounded to the nearest ½ yard. Please note that minimum order quantity on Plain velvet, suede and textures ,Chantilly, Jacquard fabrics is five yards, with ½ yard increments after that. If ordering less than 2 yards on a Performance fabric, a $25 cut fee will apply. India customers: Minimum order quantity is one Meter on fabric, Orders received for less than the minimum increments will be increased to the next ½ Meter automatically and billed accordingly. CANADIAN CREDIT POLICY New accounts must submit a signed credit application to have their account opened Customers are either Proforma or Net 30. Wovetex mills do offer COD. Wovetex has the right to change your credit terms without notice at our discretion, based on your credit history with us. Failure to pay on time will result in orders being held until the account is brought up to date. An interest charge of 2% per month (24% per annum) will apply. We accept Checks along with Visa and MasterCard. INDIA CREDIT POLICY New accounts must submit a signed credit application and resale certificate where applicable to have their account opened. Customers are either Proforma or Net 30. Wovetex mills do offer COD. Wovetex mills have the right to change your credit terms without notice at our discretion, based on your credit history with us. Failure to pay on time will result in orders being held until the account is brought up to date. An interest charge of 2% per month (24% per annum) will apply. We accept Checks along with Visa, MasterCard, RETURN POLICY All fabric is checked at the warehouse before shipping; however it is still the purchaser or the purchaser’s workrooms responsibility to inspect the fabric for flaws and accuracy of the pattern, colour, dye lot and face of the fabric. WOVETEX FABRICS will not accept returns on fabric once it has been cut or processed in any way by the purchaser or the purchaser’s workroom. No returns accepted on cut yardage less than 6 yards. No merchandise will be accepted for return without prior authorization and return code from Wovetex mills Claim Department. Claim forms must be filled out and submitted with a photo before returns can be approved. The claim form is found on our website www.wovetex.com Please log in and then click on MY ACCOUNT- then click on PRODUCT CLAIM We hope you will be delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund on all Goods returned to us within 30 days from the despatch of your order provided that you return the Goods using our returns paperwork, they are unused and in resalable condition and in the original packaging, accompanied with any hang-tags, accessories and instruction booklets. No refund or exchange will be processed for Goods that are returned incomplete, damaged or soiled. No returns are accepted for special order fabrics, or fabrics that have been treated with an finish. When returning flawed fabric please do not mark the fabric in any way. All fabrics that are accepted to be returned are inspected once they arrive back to the Maxwell warehouse. Credits will be issued within 2 weeks after the return has been received. All fabric must be returned on the roll for credit to be given. Fabric folded or not on a roll will not be credited. All fabrics accepted for credit due to customer error will be charged a 25% re-stocking fee plus the in/out freight and a handling charge. Wovetex Mills will not accept returns on goods stored incorrectly when received by the customer. It is the customer’s responsibility to store fabric in a horizontal position without any other items placed on top to prevent crushing & wrinkling. It is the customers’ responsibility to decide the appropriate application, suitability, properties, and characteristics for each fabric before manufacturing. Wovetex Mills will not accept returns on goods used or manufactured inappropriately. Inherent characteristics of certain fabrics are not considered defects but are considered part of the natural beauty of the fabric. Therefore they will not be accepted for return. Wovetex Mills will not accept returns on goods showing signs of pilling after one year of invoice date. Pilling is often a normal part of wear and tear. Additionally, uncontrollable environmental factors can cause pilling that cannot always be predicted. Wovetex Mills will not accept returns on goods used or abused by pets. Wovetex Mills is committed to carrying fabrics from suppliers that meet or exceed all industry testing and standards. However, no tests are conducted with consideration to pet use as this is not considered normal use for residential fabric. Therefore, Wovetex Mills cannot guarantee/warrantee any fabric where pets are present under any circumstances. It is the customer’s responsibility to choose fabric appropriately with consideration of pets in the home/environment. CANADIAN CUSTOMERS SWATCH CARD ORDER (SCO) We have updated our policy on Swatch card order. Wovetex Mills Fabrics styles to be a match within industry standard to the book/memo sample. We offer Swatch order on selected styles that may define the quality of fabrics, whether due to fiber content, yarn type or construction. The minimum order quantity for a SCO, if offered on that style, remains 3 yards. Swatch order requests under 3 yards can be processed for an additional $25 cutting fee per item, provided cuttings are offered on that style. If the customer receives their order and feels the dyelot is not within industry standards, the fabric will be taken back at full credit if the claim is placed with Wovetex Mills within 30 days of invoice date. There will be absolutely no returns on fabric that has been cut or processed in any way by the purchaser or the purchaser’s workroom. Wovetex Mills will not guarantee against wear or fading due to environmental conditions, such as sun exposure, which is beyond our control. Please advise your workroom that due to uncontrollable circumstances and variances in the manufacturing process, all pattern repeats listed are approximate and may vary. We recommend making extra allowances for pattern repeats when calculating your cuts as Wovetex Mills will not be held responsible for any shortages. Additionally, despite best efforts, occasionally pattern distortion occurs. When planning multiple width drapery/bedding please make certain, BEFORE CUTTING, that pattern alignment is adequate to produce a satisfactory end result.
